Many studios set up online booking and think: done. But a significant proportion of customers still book by phone. Without a hotline, you lose exactly these customers.
Online booking is good. It reduces calls, saves time and is available around the clock. But it only solves part of the problem.
A significant portion of your customers – especially older customers, regulars and customers with quick appointment questions – still call. What happens then? You are in a treatment, you do not pick up. Customers are left hanging.
From practice: depending on the studio and customer base, 40-60% of customers are happy to book online – when the process is simple. But 40-60% still prefer the telephone or direct contact.
That means: a studio with only online booking reaches at best half of potential bookings directly. The other half depends on your availability.
Missed bookings
Customers who call and reach nobody do not try again – they go to the next studio.
Interruptions despite online booking
You have set up online booking, but regular customers still call. The phone keeps ringing.
No solution for phone enquiries
Customers with special requests, questions or quick appointment needs have no way to reach someone quickly.
No 24/7 phone availability
Online booking is available 24/7. Phone is not. Without a hotline there is no phone option outside opening hours.
The solution is not either/or – but both. Customers who want to book online book online. Customers who want to call, call the hotline.
You are not reachable in either case – but your studio is. Bookings come in through both channels, without you needing to answer the phone yourself.
Online booking
For customers who want to book themselves – around the clock, no waiting time.
Phone booking via hotline
For customers who prefer to call – the hotline takes bookings, you do not need to be reachable yourself.
No more missed bookings
Both channels run in parallel. However the customer wants to book – they find a way.
Khun Nuad is the only system for massage studios that combines online booking and phone booking via hotline. You do not need a second tool or a second contract.
Customers book online or call the hotline. You see all bookings centrally in the system – regardless of which channel they came through.
The hotline is a central phone number that customers can use to enquire about bookings. The team behind the hotline then enters bookings into the system.
No. The hotline is a separate number that you can communicate to customers. You do not pick it up yourself.
The system checks availability in real time. Already occupied times are blocked for new bookings – regardless of which channel.
Phone booking via hotline is part of the Khun Nuad system and included in the package.
Khun Nuad combines online booking and phone hotline in one system. No channel is left unattended.
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